Need a leaky faucet fixed? Planning to replace your front door?
Maintaining the interior of your unit is generally your responsibility; however, there are a few items that the association’s maintenance staff will repair.
The association pays for water usage, so it's in the association's interest to make sure leaky faucets and running toilets get fixed promptly. Maintenance staff will provide parts and do the repair, but they will not replace the entire faucet. The maintenance staff will assist with replacing out-of-reach light bulbs.
For exterior maintenance and common area repair requests, the community manager determines whether the maintenance staff can perform the repair or if an outside vendor is needed. Repairs performed by outside vendors generally take a little longer, particularly if bids or contracts are involved.
The best way request normal maintenance is to fill out a maintenance request. To do this, go to FSRConnect
, log in to your account, select the "my community" section, and click on "submit a work order."
FSR will get your request to Dwayne Miller, our maintenance supervisor. After submitting the maintenance form, you may follow up with the community manager, Randee Coleman, using the form at the bottom of the Contact Us page
If emergency maintenance is needed, please call 703-385-1133 and provide the following information:
- Propery (Windgate II)
- Unit (number and letter)
- Phone number where you can be reached
- Description of the emergency situation.
Events that Require Emergency Maintenance
If an event threatens to cause major damage to property or poses a threat to personal safety, it requires emergency maintenance. In dangerous or life-threatening events, always call 911 first, and then call the community manager or the after-hours emergency number.
Events and conditions that may require emergency maintenance include:
- Major water leak
- Major roof leak
- Downed power lines
- Fallen trees.
Please note that the emergency number should not be used to request normal maintenance. For normal maintenance, please submit a maintenance request.