Maintaining the interior of your unit is generally your responsibility; however, there are a few items that the association’s maintenance staff will repair.
For exterior maintenance and common area repair requests, the community manager determines whether the maintenance staff can perform the repair or if an outside vendor is needed. Repairs performed by outside vendors generally take a little longer, particularly if bids or contracts are involved.
Most repairs require turning off the water only for an individual unit. However, if you need a repair that requires turning off the water beyond your unit, our maintenance supervisor will try to contact the resident of the unit with the building shut-off. In one unit in each building is a valve that shuts off water to the entire building. (Read more about building shutoff valves.)

Emergency Maintenance
If emergency maintenance is needed, please call (703) 476-3639 and provide the following information:
  • Name
  • Property (Windgate II)
  • Unit (number and letter) 
  • Phone number where you can be reached 
  • Description of the emergency situation.
Events that Require Emergency Maintenance 
If an event threatens to cause major damage to property or poses a threat to personal safety, it requires emergency maintenance. In dangerous or life-threatening events, always call 911 first, and then call the community manager or the after-hours emergency number.
Events and conditions that may require emergency maintenance include:
  • Fire 
  • Major water leak 
  • Major roof leak 
  • Downed power lines 
  • Fallen trees.
Please note that the emergency number should not be used to request normal maintenance. For normal maintenance, please submit a maintenance request.