Maintaining the interior of your unit is generally your responsibility; however, there are a few items that the association’s maintenance staff will repair.
For exterior maintenance and common area repair requests, the community manager determines whether the maintenance staff can perform the repair or if an outside vendor is needed. Repairs performed by outside vendors generally take a little longer, particularly if bids or contracts are involved.
Most repairs require turning off the water only for an individual unit. However, if you need a repair that requires turning off the water beyond your unit, our maintenance supervisor will try to contact the resident of the unit with the building shut-off. In one unit in each building is a valve that shuts off water to the entire building. (Read more
about building shutoff valves.)
The best way request normal maintenance is to fill out a maintenance request. To do this, go to FSRConnect
, log in to your account, select the "my community" section, and click on "submit a work order."
FSR will get your request to our maintenance supervisor. After submitting the maintenance form, you may follow up with Joanne Nelson, our part-time assistant manager, using the form at the bottom of the Contact Us page
You may also visit Joanne in person. Hours when she will be in the office (at the pool house) or out and about on the property:
- Monday 9:30 am - 12:30 pm
- Tuesday noon - 6 pm
- Thursday noon - 6 pm
- Friday 8:30 am - 12:30 pm.
If you need work done or assistance, please also submit a work order on FSRConnect or call the FSR Help Desk at 703-385-1133 and ask them to submit a work order for you. Please include your email address and phone number with the work order. The FSR Customer Care Center is staffed 24x7. When emergencies happen, please call 911 when appropriate. For lesser emergencies, please contact a board member who can evaluate the situation.
For parking stickers, pool passes, gazebo reservations, variance and records requests, please see the Forms for Requesting
If emergency maintenance is needed, please call 703-385-1133 and provide the following information:
- Property (Windgate II)
- Unit (number and letter)
- Phone number where you can be reached
- Description of the emergency situation.
If an event threatens to cause major damage to property or poses a threat to personal safety, it requires emergency maintenance. In dangerous or life-threatening events, always call 911 first, and then call the community manager or the after-hours emergency number.
Please note that the emergency number should not be used to request normal maintenance. For normal maintenance, please submit a maintenance request.