Maintenance
  
Need a leaky faucet fixed? Planning to replace your front door? 
 
Maintaining the interior of your unit is generally your responsibility; however, there are a few items that the association’s maintenance staff will repair.
 
The association pays for water usage, so it's in the association's interest to make sure leaky faucets and running toilets get fixed promptly. Maintenance staff will provide parts and do the repair, but they will not replace the entire faucet. The maintenance staff will assist with replacing out-of-reach light bulbs.
 
For exterior maintenance and common area repair requests, the community manager determines whether the maintenance staff can perform the repair or if an outside vendor is needed. Repairs performed by outside vendors generally take a little longer, particularly if bids or contracts are involved.
 
Most repairs require turning off the water only for an individual unit. However, if you need a repair that requires turning off the water beyond your unit, our maintenance supervisor Dwayne Miller will try to contact the resident of the unit with the building shut-off. In one unit in each building is a valve that shuts off water to the entire building. (Read more about building shutoff valves.)
 
The best way request normal maintenance is to fill out a maintenance request. To do this, go to FSRConnect, log in to your account, select the "my community" section, and click on "submit a work order." 
 
FSR will get your request to Dwayne Miller, our maintenance supervisor. After submitting the maintenance form, you may follow up with the community manager, Randee Coleman, using the form at the bottom of the Contact Us page
 
To talk with Dwayne, please call the pool house phone at 703-578-1173. If he's not available, you can leave a message. If you need work done or assistance, please also submit a work order on FSRConnect or call the FSR Help Desk at 703-385-1133 and ask them to submit a work order for you. Please include your email address and phone number with the work order. Some residents have Dwayne’s cell phone number. PLEASE DO NOT ABUSE THIS ACCESS. Call Dwayne only during normal business hours – not in the evening, not on weekends, not on holidays, not whenhe is on vacation. The FSR Customer Care Center is staffed 24x7. When emergencies happen, please call 911 when appropriate. For lesser emergencies, please contact a board member who can evaluate the situation.
 
For parking stickers, pool passes, gazebo reservations, variance and records requests, please see the Forms for Requesting page.

Emergency Maintenance
 
If emergency maintenance is needed, please call 703-385-1133 and provide the following information:
 
  • Name
  • Propery (Windgate II)
  • Unit (number and letter) 
  • Phone number where you can be reached 
  • Description of the emergency situation.
 
Events that Require Emergency Maintenance 
 
If an event threatens to cause major damage to property or poses a threat to personal safety, it requires emergency maintenance. In dangerous or life-threatening events, always call 911 first, and then call the community manager or the after-hours emergency number.
 
Events and conditions that may require emergency maintenance include:
 
  • Fire 
  • Major water leak 
  • Major roof leak 
  • Downed power lines 
  • Fallen trees.
 
Please note that the emergency number should not be used to request normal maintenance. For normal maintenance, please submit a maintenance request.